Customer Testimonials
They were friendly and helpful showing my the vehicles and helped me by explaining extended warranty. I’ll see how the Rogue performs and I’m sure I’ll have more to talk about then.
Told problem diagnosis short time cost high didn’t deduct from repair labor very high
My Nissan Rogue totally lost power on interstate coming home from my son's Navy Graduation. Nissan figured out it was a blown fuse #35 . Couldn't exactly determine what caused it. I needed to get back to Arkansas asap so he gave me 6 extra fuses showed us how to replace them nit too hard to access. And we went on our way thankfully it didn't happen again on way home. I haven't got it in the shop yet but pretty sure it's a ground wire to tge USB and crash light, ignition etc. Thank yall for getting ... Read More DealerRater - Jul 15, 2026
Service went well .. Waiting room is comfortable and everyone is nice .. wonderful follow up vehicle status
Nissan countryside was a great experience, got the car I wanted and took good care of me. Tim, Steve and Terry made everything easy and were very good with my family as well.
Very satisfied with the service experience at Countryside Nissan. Staff are always pleasant and professional. Service is timely and work is always explained in detail.
I had a great experience working with Lance Alvarez at Countryside Nissan. Lance was kind, patient and so Helpful. He handled all aspects of the sale smoothly. Even the financing was so quick and easy with Lance. Thank you Lance and Countryside Nissan. I love my new car! I highly recommend Lance too!
I made a service appointment at this location last week. I purchased a new vehicle a few months ago from a different Nissan dealer(Thomas Nissan of joliet) where that service dept would not return my call. Countryside nissan immediately made me an appt. My complaint was my rear small window has small black dots etched in the window which appeared permanent. As soon as u arrived, I met with a nice young lady(forgot her name). She called over Diego Valle who came to the vehicle, looked at the window, grabbed a razor blade,and returned. He was able ... Read More Google - Jul 11, 2026
Extremely helpful salesperson who answered all our questions and worked with us to find a car which was a good fit for us. The price fit our budget as well.
What can I say, I'm satisfied with the service. No comment at this time
Watch out for the bait and switch. I bought a car in June that was listed online with a price but when we sat down to do paperwork all of a sudden they said it had wheel locks added for $199 and their Pulse break light safety for $599. I said that wasn’t listed as added for the online price and I don’t want them they said it’s to late they already have them so I had to pay the extra $900. The kicker is 2 weeks later I’m looking for the wheel lock key and it was determined that ... Read More DealerRater - Jul 8, 2026
Had an outstanding experience - especially with salesperson Julia! If you're in the market for a Nissan, or any of their other excellent used vehicles, ask for Julia Horn! You won't be disappointed.
Tim is a down-to-earth relatable guy. Always friendly and professional. He is the reason I have purchased two Altimas from this dealership. Even if I don't need to address a management issue during my visit, I usually seek out Tim just to say hi, if he isn't busy. Tim has a 'good energy' about him that attracts people and makes them know that their business is important to him! DJ is usually the one who arranges and takes care of the service on my cars. On this visit, like all the visits before, he was honest, to the ... Read More DealerRater - Jul 7, 2026
We couldn’t be happier with our experience at Countryside Nissan, and it’s all thanks to Violeta Garcia. From the moment we walked in, she made us feel welcomed and never pressured. We came in interested in a 2023 Ford F-150, and Violeta went above and beyond to answer every single question we had — and we had a lot!
What stood out most was how transparent and honest she was. She walked us through the entire price breakdown line by line, with no hidden fees or last-minute surprises. Everything was exactly as promised, which made us trust her and the ... Read More Google - Jul 6, 2026
Staff is very friendly and greeted me as soon as I walked in. Service was quick and love receiving the video walkthrough.
Top notch service department. From the service manager to the advisor and technician, everything went great!
Terry and Tim were a hoot. Need more down to earth/sensible people like them more often. Makes the whole process run a little bit more smoother especially when you're purchasing a vehicle. It was nice that we didn't have to wait for a finance guy too!
What a dream team!!! Terry was so helpful answering all my questions and concerns! Highly recommend!!
The service department was very courteous and professional. Ms vanessa was able to get my service done in timely manner . Though dealsership repairs are expensive the staff assisted me getting 10% off -as much as they could remaining within bounds of policies . Overall great service experience.
I had a great experience at Nissan Countryside purchasing my first leased car! I originally went in just to explore my lease options, and Violeta came over to help us right away. She was patient, knowledgeable, and took the time to walk me through all of my options until we found the one that was the best fit for me.
When we came back that weekend to finalize everything, Violeta and Sal had everything prepared before we arrived, which made the process quick, smooth, and stress-free. They were both professional, organized, and made my first car leasing experience a positive ... Read More Google - Jul 1, 2026
There are very few people you meet in life who earn your trust year after year, and Rafael is one of them. For nearly two decades he has been our family’s go-to person and thanks to him, we’ve purchased seven cars over the years.
What keeps us coming back isn’t just the cars—it’s Rafael. He treats us with honesty, kindness, and genuine care every single time. We never feel like just another sale. He takes the time to listen, answers every question, and always makes sure we’re comfortable with our decision.
We are so ... Read More Google - Jul 1, 2026
Vanessa was very help with addressing my concerns and met my needs. She was also able to have my car checked in and ready to go within a good timeframe.
The employees were unprofessional and had poor communication skills. Nothing was explained, the vehicle was returned unroadworthy. The customer is treated with as little respect as possible.
(Translated by Google) Excellent service from the saleswoman Violeta, recommended (Original) Buena atencion por parte de la ve dedora violeta recomendado
My experience was terrific - and what I wanted to see happen. Christian and Sal were very helpful in the actual closing process. the entire team was extremely helpful in my 3 test drives.
I brought my 2015 Nissan Quest to Nissan Countryside for a major $2,737.08 service (including lower control arms, brakes, and an to look at a malfunctioning A/C recharge). I paid for a full maintenance inspection, which explicitly includes checking fluid levels and hoses. The technician signed off on everything as safe for travel.
Days later on a road trip to Tennessee, after driving about 700 miles and driving around the city, the engine lost power on an incline and the a/c stopped working again. I looked under the hood and found the coolant reservoir dry. I bought coolant, filled it on ... Read More DealerRater - Jun 26, 2026
Great experience with Steve and the team. Buying my wife her 2023 Tesla Model X. I drove 5 hours to meet Steve and get the car. No surprises.
This is my 4th Nissan from this location. They are very informative, honest and helpful in the car purchasing. My salesman, Kuba Luc is AMAZING. The only issue I had was NOT with Countryside Nissan. It was with Nisssan. Advertising 0% Financing for 60 months was very misleading. ZERO % financing MEAN ZERO % meaning NO INTEREST will be charged to the amount you finance. With a FICO score of 845, and cash deposit of $ 20,000, I didn't think I would have to pay interest on my loan. That is something NISSAN should look into and advertise honestly.
Everyone is so nice and helpful. Explains everything in detail. Will continue to come here and recommend.
The people there are very friendly and knowledgeable and helpful they have a wide selection of vehicles
BJ checked me in he was very knowledge and professional The service was on time and excellent as always
Quick service, clean waiting area, knowledgable staff, fair pricing, convinent location, good communication with clients.
Vilotela is an exceptional sales representative, demonstrating remarkable efficiency. I highly recommend consulting with her for any new or pre-owned vehicle acquisitions.
We purchased a used vehicle from countryside, Nissan and after returning home, we’re not completely satisfied with it after a review Rafael the general manager contacted us and wanted to make everything right for us. We said we wanted to return the vehicle. They agreed to give us a full refund for the used vehicle and we purchased a new 2026 Nissan Murano. Christian, our sales person and Rafael the general manager were great to work with and thank you for understanding our concerns. I would highly recommend buying a new or used vehicle from countryside Nissan. Thank you Dean
Just bought my truck here from Violeta. Very smooth and personal experience; Violeta helped me to choose a truck and made the process easy.
Easy process from start to finish. Got a great deal on my trade-in. Jaime was super helpful the whole way through
Very knowledgeable sales men no pressure when buying a car happy to help and accommodate to your needs .
Everyone was so nice and helpful I will definitely refer someone I love my suv
Service is good. I just dont appreciate them charging me a credit card fee for using Visa to pay for the services rendered. Nissan is a well established and profitable company already no need to bleed the customers with additional fees!
Great customer service by Vanessa and the service team! My car was cleaned and ready promptly. Thank you!
Súper helpful and nice respectful and amazing I will recommend to my people to come
very professional, explain everything to me, price, what is going to need to do in the near future. thank you and keep up the good work.
My experience was terrible over 2 hours for service and not even wash my car after service
Service was regular but they said they would clean and vacuum the car, they cleaned part of the car from the outside(the side mirrors were not cleaned) and they did not vacuum the car.
Very easy process and very easy to work with. They took the car back to fix a few dents that weren't noticed at first too.
I was right away made to feel at home. I felt so comfortable and at ease while talking to Rafael and Christian. This is my 4th car that I purchased from this dealership. I will always come back here for my future car purchases!
Dealership was fine. Got my service done in a timely manner. Costs were about what I thought.
Service department is fantastic! However, we have been in the building three times in the past month to shop for cars. Different sales person each time (none of which are listed below). No follow up at all. Sold a card that we were planning to buy. Also seems that many of the cars are "in transit" or "not available". Hope you are selling cars, but your sales service is terrible,.
James at countryside Nissan was wonderful to work with! He videoed two of the cars that I came to see and sent that to me ahead of time. I'm met with him and he showed me three cars. Although I did not purchase a car, I would highly recommend James and countryside Nissan for his professionalism and friendliness!
BJ, the service tech, for ten years have made the magic happen for me. He is very accessible. Raphael the service manager is approachable, hands on and a very nice person to deal with.
I have been coming here for several years and always great service. I haven't had any problems.
The enture staff were very helpful and very friendly. They made me very comfortable. Both James and Tim looked my situation over and helped me save as much money as I could. Military status , first time buyer etc.I would recomend this dealership to anyone interested in buying or leasing a Nissan. Good work . God Bless.
I was happy with my salesman and contract that we signed. Very professional and thorough
Professional and very good service. Took care of all of my needs in one visit.
Very good and trustworthy and honest service. I also liked the video recorded mulit point inspection.
Bj was very helpful as always. He's a very good service advisor! Alwayshelpfuland makes sure everythingisdoneright!!
James was an absolute gem helping me buy my first car! He made the process of buying the car smooth and efficient. Highly recommend coming out here to look at some of these beautiful cars!
The dealer was the best !!! My Salesman Christian Orrosquieta was awesome The sales manger Tim was so awesome and he made sure that everything went smooth and so did the Christian.I will always recommend this dealership and also the salesman .. Handsdown !!!! Excellent customer service and Tim thank you for everything
The team was very informative and helpful. Cinthya was very responsive to my concerns and attentive to my needs.
Violeta was great helping me with my buy, also reached out after to make sure everything was still going good. I highly recommend her for service.
James was great.....whatever you pay him give him a raise or better yet a share of the company.
Most welcoming, helpful as I was looking to purchase the Nissan Kicks. Went on test drive and got my questions answered. Transfer of paperwork for license plate and city sticker, seamless
Fantastic service each time I get my vehicle serviced here. Appreciate the clarity with any repairs needed or not needed.
Slow services, service guy was not interactive, seen car ready but waiting another 30 mins until I was told ot was ready
Great people to do business with! Violeta and Sal were courteous, professional and made buying a car effortless. I told them I knew what I wanted and how I wanted to do it. They made it happen! I recommend Countryside Nissan if you want to be treated right. Thank you Violeta 😊! My new Nissan Kicks is the perfect Mother's Day/birthday gift ever!!
This is a wonderful experience. Great sales service.
Tim was Outstanding. Very customer service oriented. Every question i had was answered in great detail. Very accommodating given I had to leave my car there for a couple days as I had no where to park it at our condo once I brought the new one home. I was in and out Quick. Excellent service.
This is the 3rd review. Were the others not received??Great service from Ram. Very considerate and understanding. Will return
My salesperson was James. I went to view a specific car and didn’t really like it and he showed me a different car very swiftly and I fell in love with it! He is super chill and very responsive, but not too pushy, which I really appreciated. I also got my car about $1k UNDER KBB value! Very happy with my purchase!
Jaime and Tim are awesome! Thank you for helping me get my new versa. I love it. They made the process super easy!
(Translated by Google) I'm happy with my seller Jaime, and manager Tim Duda provided excellent service with my purchase. Thank you for your help! 🌟 (Original) Estoy feliz con mi vendedor Jaime , y el manager Tim Duda excepted servicio en mi compra gracias por su ayuda 🌟
The service was extremely efficient and they delivered exactly on time and as promised!! I am always very impressed.
Best experience from a realer dealer💙 This has to be the only car dealership that’s straightforward, quick, well priced, and honest. All of the cars are priced actually fairly. I truly believe if you walked in there with a car in mind, you’d walk out with keys in hand within a half hour, since that’s basically how it was for me. My consultant was named Lance, and he was so chill and sweet, and was even honest about a crack in the windshield which I received a free work order for. We WILL be coming back to ... Read More Google - May 2, 2026
Always wonderful to come in and talk to the Countryside Nissan family. Ed has always been so nice to my family and I and treats us like we are a part of his. Thank you for the timely service!
Michael Chavez was really helpful with all my questions and took good care of me
Good experience friendly and experienced mechanic got to the root of the problem and addressed the issues
BJ was very professional. He worked with me on payment, and helped answer any questions I had.
I bought my car elsewhere but live closer to here for service. Aside from the fact there are areas for working while you wait, the service guy.....well one of them was unwilling to help. I will be going to corporate
Kuba was very thorough, helpful, and informative throughout the entire process. The buying experience was smooth, straightforward, and quick. When I arrived at the dealership, the vehicle I selected online was already ready for a test drive. Overall, I had a great shopping experience and would highly recommend Countryside Nissan to anyone looking for a great car and an excellent buying experience.
Great experience with Jaime. He explained everything and made the process smooth and easy. I would recommend this dealership to anyone.
Excellent Service at Countryside Nissan and BJ is the Best and have great customer service to assist the Customer Base. Appreciate all the Service and Family orientation. Vanessa & Michael Baker
Convenient to get to, friendly service kept you informed every step of the service with text updates and videos.
We recently purchased a Nissan Z from countryside Nissan and had an amazing experience! Kuba was fantastic—knowledgeable, patient, and no pressure at all. The entire team made the process smooth and quick. I got a great deal and felt valued as a customer. I highly recommend them to anyone in the market for a new or used vehicle!
The technician was great with the details and the customer service was on point as usual
Excellent experience. Communication was fantastic & they were very efficient. I feel confident that they were able to solve the issue.
We recently purchased a Nissan Z from countryside Nissan and had an amazing experience! Kuba was fantastic; knowledgeable, patient, and no pressure at all. The entire team made the process smooth and quick. I got a great deal and felt valued as a customer. I highly recommend them to anyone in the market for a new or used vehicle!
BJ and the team were great. Always on time with a quick turnaround. Never have an issue there
No pressure to get the vehicle we wanted until they wanted to sell extremely overpriced add ons.
Buying a car can sometimes be a stressful experience, but that wasn’t the case with this dealership. I first found the car online and reached out to three dealerships in the area. While the other two only responded by email, James stood out right away—he sent me a detailed video of the car the very same day. We set up an appointment, and when my wife and I arrived, everything went smoothly. After test-driving the car, we sat down to finalize the deal. Both Sal and James were courteous, professional, and made the entire process easy and comfortable. ... Read More Google - Apr 13, 2026
Robert was very helpful when purchasing my car! highly recommend !
Great experience with Violeta very nice and knowledgeable. Very happy with my purchase. Would recommend her as your sales person!!!
I had an OUTSTANDING experience with Countryside Nissan from the moment I showed interest in purchasing a vehicle (on-line), until the moment I drove off the lot with my vehicle. Lance communicated with me every step of the way by answering any and all questions that I had regarding the vehicle. When I came in to finalize the purchase, the Sales Manager (Sal) was also helpful in making sure the transaction went smoothly.
I would like to extend my sincerest gratitude for making my purchase a pleasant and memorable experience. This was by far, my BEST car buying experience I ... Read More DealerRater - Apr 5, 2026
Would definitely recommend ! Robert was extremely helpful and made the experience smooth & efficient very happy with my purchase
Manny Franco was so easy to work with and he was so respectful! Often I get talked to as if I have zero background knowledge of cars and repairs. However, Manny did was the absolute best in every way! The repair transparency was excellent and I was provided pictures of the damage. Service was completed so quick and the service overall was excellent! I highly recommend using this dealership for service!
Violeta Garcia was very knowledgeable and helpful, she came to work early that day to accommodate our time, he was very concerned about our needs and what we was looking for. Overall, she was very nice and helpful. Definitely will come back to her.
Was a good experience sales and service brought my car in for service for 1st oil change and rotate was done very quickly
Grateful Vanessa hooked us up with a perfect used car for our family. She was accommodating to our needs/schedule and easy to work with.